Questions about the Buying Process
Why do you charge a holding fee? Is the holding fee refundable?
Holding fees protect you and me. Your holding fee guarantees you get the puppy you want. Holding fees are transferrable to another puppy under certain circumstances. To hold a puppy, I require a portion of the puppy's price as a down payment.
Holding fees are non-refundable and I absolutely will not hold a puppy until I have money in hand. If you are sending a money order or other payment, please overnight it to ensure you get the puppy you want. If you choose not to do this, I cannot guarantee you will get the puppy you want. You must print, sign and return a contract before I will hold your puppy or send an email which states "I have read, understood, and agree to the terms of the health guarantee as outlined on the Royal Puppy Love website."
You will receive a receipt for your payment via email or regular mail. If you are ready to pay the holding fee, please call at 405-200-2888. If I don't answer, please leave a message and I will return your call as soon as possible.
After paying the holding fee for a specific puppy, if you are local, you are welcome to make an appointment to visit your puppy once every two weeks. When your puppy is ready to go home, you will be notified promptly and asked to set up a time to pick up your new puppy within 7 days. If you have extenuating circumstances and need more time before picking up your new puppy, you will be charged a boarding fee of $5 per day unless otherwise agreed.
Why are Holding fees Non-Refundable?
When you place a hold on a puppy, I stop advertising that puppy. While your holding fee is holding the puppy, other people aren't given a chance to buy that puppy because it is being held exclusively for you.
If you decide you no longer want the puppy, I have to spend time re-listing and advertising and trying to re-sell the puppy. As puppies get older, it is harder to sell them. People who are in the
market for a new puppy are generally looking for a young puppy. While I have been holding the puppy for you, it has gotten older and it will be harder for me to sell the puppy which means the puppy may not be placed in a new home at a time that would be easiest on the puppy. Older puppies have a harder time because they have already learned my “house rules” and must now re-learn their new owner’s rules. It simply isn’t fair to the puppy and, any way you look at it, I lose time and money when someone backs out of a purchase and it’s not good for the puppy---- so that is why holding fees are non-refundable.
If circumstances arrive and make it impossible for you to buy the puppy - job loss, illness, family/marital problems, housing issues, etc., or you decide you do not want the puppy for any reason, you can transfer the holding fee to another puppy within 12 months of the original date of payment.
I try to be flexible, understanding and helpful in all situations!
Does the holding fee go towards the purchase price or is it in addition to the price listed on your website?
The holding fee goes towards the purchase price. For example, you purchase a puppy for $1500. You pay the $500 holding fee first and then a few weeks later you pick up your puppy. You will pay the balance of $1000 when you pick up your puppy.
Can you hold a puppy for a Special Occasion?
I will hold puppies for birthdays, Christmas, etc. I hold puppies free of charge for Special Occasions until 12 weeks of age. After the puppy is 8 weeks old and weaned, your balance is due but I won’t charge a $3 per day boarding fee until the puppy is 12 weeks old. I will let you know ahead of time when I will start charging $3 per day.
What else will I have to pay for when I get a puppy from you?
What forms of payment do you accept?
Cash, credit cards, venmo, zelle or PayPal only. No checks or Money orders effective 9-1-16. Credit cards are accepted through Paypal on my website but you must add 4% to your total or you may call me and I can take your credit card information over the phone.
Why is there a fee to use a credit card or Paypal?
Because the credit card company and PayPal keeps 4% of every transaction as their fee for using their service. Pay Pal charges a fee for handling the money transaction and that fee is 4%. For example, if you are sending $1,000.00 for a puppy, you must multiply .04 times 1,000.00 which is equal to $40.; therefore you will have to actually tell Pay Pal to send $1,040.00 to me. Pay Pal, will then keep $40.00 and send $1,000. to me for the puppy. If you choose to buy a puppy from me, I will email more detailed instructions about your payment options.
I’m nervous about buying a puppy on the internet. How do I know I will get a healthy puppy ?
This is a hard question to answer because there are so many scammers out there. The best thing you can do is to talk to the seller on the phone, check references, and get everything in writing. I also recommend that you look up the phone numbers for their Groomer and their Vet on your own so you know you are getting a real Groomer and real Veterinarian and not their best friend pretending to be a vet/groomer. If you are having a puppy shipped to you, call the airline and confirm the flight information and all information given to you by the seller.
What type of guarantee do you give?
I give a money back health guarantee, in writing with every puppy, a copy of all health information including shots, wormings, etc. You will need to read and agree to the guarantee before your puppy goes home with you. You can read a copy of the guarantee here.
How do you arrive at prices for your puppies?
Prices are based on the color, size, and conformation of each puppy. If a puppy is a rare color, or extra small size, the puppy will be priced accordingly. Puppies are sold with Limited AKC registration unless indicated otherwise. Full registration (breeding and showing rights) are available for an additional fee.
Holding fees protect you and me. Your holding fee guarantees you get the puppy you want. Holding fees are transferrable to another puppy under certain circumstances. To hold a puppy, I require a portion of the puppy's price as a down payment.
Holding fees are non-refundable and I absolutely will not hold a puppy until I have money in hand. If you are sending a money order or other payment, please overnight it to ensure you get the puppy you want. If you choose not to do this, I cannot guarantee you will get the puppy you want. You must print, sign and return a contract before I will hold your puppy or send an email which states "I have read, understood, and agree to the terms of the health guarantee as outlined on the Royal Puppy Love website."
You will receive a receipt for your payment via email or regular mail. If you are ready to pay the holding fee, please call at 405-200-2888. If I don't answer, please leave a message and I will return your call as soon as possible.
After paying the holding fee for a specific puppy, if you are local, you are welcome to make an appointment to visit your puppy once every two weeks. When your puppy is ready to go home, you will be notified promptly and asked to set up a time to pick up your new puppy within 7 days. If you have extenuating circumstances and need more time before picking up your new puppy, you will be charged a boarding fee of $5 per day unless otherwise agreed.
Why are Holding fees Non-Refundable?
When you place a hold on a puppy, I stop advertising that puppy. While your holding fee is holding the puppy, other people aren't given a chance to buy that puppy because it is being held exclusively for you.
If you decide you no longer want the puppy, I have to spend time re-listing and advertising and trying to re-sell the puppy. As puppies get older, it is harder to sell them. People who are in the
market for a new puppy are generally looking for a young puppy. While I have been holding the puppy for you, it has gotten older and it will be harder for me to sell the puppy which means the puppy may not be placed in a new home at a time that would be easiest on the puppy. Older puppies have a harder time because they have already learned my “house rules” and must now re-learn their new owner’s rules. It simply isn’t fair to the puppy and, any way you look at it, I lose time and money when someone backs out of a purchase and it’s not good for the puppy---- so that is why holding fees are non-refundable.
If circumstances arrive and make it impossible for you to buy the puppy - job loss, illness, family/marital problems, housing issues, etc., or you decide you do not want the puppy for any reason, you can transfer the holding fee to another puppy within 12 months of the original date of payment.
I try to be flexible, understanding and helpful in all situations!
Does the holding fee go towards the purchase price or is it in addition to the price listed on your website?
The holding fee goes towards the purchase price. For example, you purchase a puppy for $1500. You pay the $500 holding fee first and then a few weeks later you pick up your puppy. You will pay the balance of $1000 when you pick up your puppy.
Can you hold a puppy for a Special Occasion?
I will hold puppies for birthdays, Christmas, etc. I hold puppies free of charge for Special Occasions until 12 weeks of age. After the puppy is 8 weeks old and weaned, your balance is due but I won’t charge a $3 per day boarding fee until the puppy is 12 weeks old. I will let you know ahead of time when I will start charging $3 per day.
What else will I have to pay for when I get a puppy from you?
- Sales tax of 9%-10% (depending on the place of delivery) if you pick your puppy up in Oklahoma. (Sorry, it’s the law in Oklahoma.) Sales tax does not apply to puppies purchased through the internet and shipped to another state however you will see the credit card processing fee of 4% listed as "Sales tax" when you pay on my website.
- If you want the Puppy Protection Package, the price is $50. You get the microchip transferred into your name, plus AKC registration and your first office visit to an AKC vet, a training DVD, plus a bunch of other great stuff for $50. More information can be found here. A great bargain, in my opinion.
- OR you can simply choose to have the microchip transferred into your name for only $35 if you don't want the Puppy Protection Package.
- If you use Paypal or a credit card to make your payments, you will need to pay a four percent (4%) fee for payment processing. If the puppy costs $1000 and you get the Puppy Protection Package for $50, your credit card fee is $42 ($1050 x .04 = $42) so the total amount you will pay is $1092 before tax.
- If you need your puppy shipped to you, the cost is generally $750 depending on the airline. You can find more information about shipping here.
- If you want full breeding/showing rights, add $500 to the price.
What forms of payment do you accept?
Cash, credit cards, venmo, zelle or PayPal only. No checks or Money orders effective 9-1-16. Credit cards are accepted through Paypal on my website but you must add 4% to your total or you may call me and I can take your credit card information over the phone.
Why is there a fee to use a credit card or Paypal?
Because the credit card company and PayPal keeps 4% of every transaction as their fee for using their service. Pay Pal charges a fee for handling the money transaction and that fee is 4%. For example, if you are sending $1,000.00 for a puppy, you must multiply .04 times 1,000.00 which is equal to $40.; therefore you will have to actually tell Pay Pal to send $1,040.00 to me. Pay Pal, will then keep $40.00 and send $1,000. to me for the puppy. If you choose to buy a puppy from me, I will email more detailed instructions about your payment options.
I’m nervous about buying a puppy on the internet. How do I know I will get a healthy puppy ?
This is a hard question to answer because there are so many scammers out there. The best thing you can do is to talk to the seller on the phone, check references, and get everything in writing. I also recommend that you look up the phone numbers for their Groomer and their Vet on your own so you know you are getting a real Groomer and real Veterinarian and not their best friend pretending to be a vet/groomer. If you are having a puppy shipped to you, call the airline and confirm the flight information and all information given to you by the seller.
What type of guarantee do you give?
I give a money back health guarantee, in writing with every puppy, a copy of all health information including shots, wormings, etc. You will need to read and agree to the guarantee before your puppy goes home with you. You can read a copy of the guarantee here.
How do you arrive at prices for your puppies?
Prices are based on the color, size, and conformation of each puppy. If a puppy is a rare color, or extra small size, the puppy will be priced accordingly. Puppies are sold with Limited AKC registration unless indicated otherwise. Full registration (breeding and showing rights) are available for an additional fee.
Why Microchip a puppy?
Because it is a permanent form of identification and allows your dog to be reunited with you if he/she is lost or stolen. Even if your dog loses his collar, he will still have a microchip because it is implanted under his skin and cannot be removed without surgery.
Does it hurt the puppy?
No more than getting a vaccination.
Is it safe?
I have not heard about any issues with microchips nor have I experienced any problems.
What does it cost?
Your cost is included in the $50 Puppy Protection package (if you choose to get it) and includes the microchip being implanted and lifetime registration of the microchip in your name with unlimited updates to your personal information. Most vets in my area charge $50-100 for the microchip and implanting it. Then you have to pay to register the chip and that costs between $20-$80. I don’t know about you, but I’d rather pay the $50 for the Puppy Package and get the microchip, lifetime registration of the chip, first office visit to the vet for free, and AKC registration.....and all the other great stuff is just a bonus. If you don't want the Puppy Package, the cost is $35. All puppies have a microchip when they leave my home.
Do you have an application process for potential puppy parents?
NO, I do not have a formal application process but I will ask you some or all of the following questions to determine your readiness to be a puppy parent:
1. Why do you want this dog?
2. Have you researched this breed and what do you know about its character traits?
3. Do you have other pets?
4. Have you ever owned a dog? One of this breed?
5. Where will the dog be kept? Indoors or outdoors most of the time?
6. What hours do you work? Your spouse?
7. Do you have children? What ages?
8. Describe a typical week at your house now.
9. Describe a typical weekend day at your house now.
10. Project a typical week at your house after you get the puppy.
11. Project a typical weekend at your house after you get the puppy.
12. Project a typical day once he is an adult.
13. Where will the dog go when you go on vacation?
14. What would you do if you could no longer keep this dog?
15. Are you willing to sign a contract stating specific terms and agreements of the sale of this puppy?
16. Will this dog be spayed or neutered?
17. If you intend to breed this dog, why?
Because it is a permanent form of identification and allows your dog to be reunited with you if he/she is lost or stolen. Even if your dog loses his collar, he will still have a microchip because it is implanted under his skin and cannot be removed without surgery.
Does it hurt the puppy?
No more than getting a vaccination.
Is it safe?
I have not heard about any issues with microchips nor have I experienced any problems.
What does it cost?
Your cost is included in the $50 Puppy Protection package (if you choose to get it) and includes the microchip being implanted and lifetime registration of the microchip in your name with unlimited updates to your personal information. Most vets in my area charge $50-100 for the microchip and implanting it. Then you have to pay to register the chip and that costs between $20-$80. I don’t know about you, but I’d rather pay the $50 for the Puppy Package and get the microchip, lifetime registration of the chip, first office visit to the vet for free, and AKC registration.....and all the other great stuff is just a bonus. If you don't want the Puppy Package, the cost is $35. All puppies have a microchip when they leave my home.
Do you have an application process for potential puppy parents?
NO, I do not have a formal application process but I will ask you some or all of the following questions to determine your readiness to be a puppy parent:
1. Why do you want this dog?
2. Have you researched this breed and what do you know about its character traits?
3. Do you have other pets?
4. Have you ever owned a dog? One of this breed?
5. Where will the dog be kept? Indoors or outdoors most of the time?
6. What hours do you work? Your spouse?
7. Do you have children? What ages?
8. Describe a typical week at your house now.
9. Describe a typical weekend day at your house now.
10. Project a typical week at your house after you get the puppy.
11. Project a typical weekend at your house after you get the puppy.
12. Project a typical day once he is an adult.
13. Where will the dog go when you go on vacation?
14. What would you do if you could no longer keep this dog?
15. Are you willing to sign a contract stating specific terms and agreements of the sale of this puppy?
16. Will this dog be spayed or neutered?
17. If you intend to breed this dog, why?